The products are excellent. There are so many different designs and I like being able to quickly and easily swap out watch bands to match the clothes I am wearing, or my mood. The customer service is absolutely amazing. I had a small issue with one of my bands, not the band itself, but the small piece that keeps controls the excess band after tightening it. The customer service rep was professional and knowledgeable, and after explaining the issue I was having, they immediately sent me a replacement. I am impressed by the quality of the products, and the excellent customer service.